Terms and Conditions
Using services offered by www.aapkibattery.com it means you accept service terms and conditions of the organization. So, we request you to read our terms and conditions very carefully before using our service.
Subscribing to or using services offered by www.aapkibattery.com means you have read, understood and are bound by the terms (it doesn't matter how you have subscribe or used our service). If you do not agree or don't want to be bound by the terms and conditions, then you are suggested not to subscribe to or use our services.
In these terms, "you" or "User" means the end users, who are accessing the website of www.aapkibattery.com, its contents and using the Services offered through the Website; "Service Providers" referred to third party service providers and "We", "Us" and "Our" means http://www.aapkibattery.com and its affiliates.
All products sold on Aapkibattery are 100% genuine and have different warranties as per the respective product specification. Manufacturer of the product (Exide, Amaron, SF Sonic, Amco, etc.) is solely liable for any promises and warranties made out on the said product. And the manufacturer's decision over the warranty claim shall be final and binding to the customer.
Please Note: No warranty claims will be entertained without the ORIGINAL WARRANTY CARD & INVOICE COPY. However in some cases if the manufacturer does not provide Warranty Card, then only the INVOICE COPY has to be preserved for Warranty purposes.
How to Claim Warranty on any Product during the Warranty Period?
1. Make sure you have the original bill & warranty card.
2. Call the customer care no. of the respective manufacturer and provide details related to your product and the problem you are facing.
3. The manufacturer's service team will schedule an inspection to diagnose and resolve the issue. If the on-site service is not available then the manufacturer may guide you to the nearest authorized dealer/distributor.
4. You'll need to present the original bill & warranty card and handover a copy of each to the service personnel.
Product Availability/Out of Stock
We make all efforts to update the stock of all products on our website but the nature of our service makes it extremely difficult to keep a track of all products stock at different locations in real time. In some cases, products that are shown available may not be in stock. In such cases, our customer care team will inform you about the same via e-mail/phone. You may then choose any other alternate product or wait for the availability of the stock or cancel your order. If you wish to cancel your order, then the amount paid by you (in case of credit/debit card or net banking) will be refunded within 5 days of such cancellation. The refund will be made to the credit card or bank account you used for the purchase.
www.aapkibattery.com tries to be as accurate as possible. However, www.aapkibattery.com does not warrant that product description or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by www.aapkibattery.com itself is not as described, your sole remedy is to return it in unused condition.
Pricing/ Typographical error
Pricing on the product is as it shows, however due to any technical issue, typographical error or product information received from our suppliers, prices of the product may vary. www.aapkibattery.com will try to be accurate, however in the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, www.aapkibattery.com shall have the right, at our sole discretion, to refuse or cancel any orders placed for that product, unless the product has already been dispatched. In the event that an item is incorrectly priced, www.aapkibattery.com may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Unless the product ordered by you has been dispatched, your offer will not be deemed accepted and www.aapkibattery.com will have the right to modify the price of the product and contact you for further instructions using the e-mail address/phone no. provided by you during the time of registration, or cancel the order and notify you of such cancellation. We strive to provide you with best value, however prices and availability are subject to change without notice.
Old Battery Discount
For orders with old battery exchange, the old battery should be of the same 'Ah' rating as the one you are ordering. The old battery discount shown with the product listing will not be applicable in case the old battery is of lower 'Ah' rating than the battery you've ordered. For orders where old battery's 'Ah' rating is lower, the discount will be lower than the discount shown with the product listing and vice-versa. Please inform our customer care in case of above scenario to know the exact amount of discount you are eligible for.
Old Battery Exchange
For orders with old battery exchange, the old battery should be of the same 'Ah' rating as the one you are ordering. The old battery discount shown with the product listing will not be applicable in case the old battery is of lower 'Ah' rating than the battery you’ve ordered. For orders where old battery’s 'Ah' rating is lower, the discount will be lower than the discount shown with the product listing and vice-versa.
For simplification if the old battery returned is of lesser capacity, as compared to the new battery to be purchased, the likely differential amount to be paid extra by the customer is under mentioned-
For 05Ah, extra amount to be paid along with old battery is Rs. 200
For 10Ah, extra amount to be paid along with old battery is Rs. 300
For 15Ah, extra amount to be paid along with old battery is Rs. 400
For 20Ah, extra amount to be paid along with old battery is Rs. 600
For 35Ah, extra amount to be paid along with old battery is Rs. 800
For 50Ah, extra amount to be paid along with old battery is Rs. 1000
For 80Ah, extra amount to be paid along with old battery is Rs. 1300
In case of above scenario to know and confirm about the exact amount of discount you are eligible for, please inform our customer care and also mention in email ID firstname.lastname@example.org However due to fluctuation in International market rates of the metal 'Lead' as a commodity and the local rates offered by the 'Smelters', OBR offered or listed in website may also change accordingly.
All batteries sold by www.aapkibattery.com are sourced from dealers and suppliers authorized by the battery manufacturers' e.g. Amaron, Exide, Amco, SF Sonic and more.
All products sold by us come with manufacturers' warranty and proper bill. There are no hidden costs, extra taxes, or additional shipping charges on products offered by us. We offer free delivery and installation.
Order Placement and Delivery Timings
- You can place the order online anytime, all orders received before 3:00 PM are installed same day* (applicable on car batteries only). Orders received after 3:00 PM may be delivered the same day, if same day delivery is not possible, orders will be delivered the next day.
- In Sundays or Holidays, orders delivery will be scheduled for the next day.
- Delivery starts 10:00 AM onwards every day.
- Once we receive your order, our respective delivery division shall call you to confirm the order, shipping details and your availability. Once the order is confirmed, the battery (ies) will be delivered to the shipping address provided.
In Bhopal Car Battery, Commercial vehicle, Two wheeler*, Inverter battery, Genset batteries are delivery is free of cost.( Two wheeler batteries may apply extra charges terms & conditions)
In some of the Areas of Bhopal same day delivery is not available after 6:00 PM. There may be a delay in delivery in case of any unforeseen or unavoidable circumstances like stock unavailability, heavy rains, traffic jams etc.
Installation of inverter batteries for location above the ground floor up to second floor (without a working lift) is subject to nominal labor charges of Rs. 100. A working lift is mandatory for installation locations above second floor.
For Inverter Combo i.e. (Inverter batteries + Inverter machine) and the new inverter battery installation, the free installation is limited to connecting with the mains. It doesn’t cover any additional wiring/connections or any electrical accessories like wires, switches, sockets etc. Customer agrees to bear the respective extra cost in case any extra work or electrical item is required during installation. Installation will be carried out within 24 hours of delivery or later (as per the availability of the customer) .
What payment methods does www.aapkibattery.com accept?
We accept payments via Credit Card*, Debit Card*, Net Banking* and COD (Cash on Delivery).
How to use the Cash On Delivery (COD) payment option?
When you make a purchase using the COD option, you will receive a call from our delivery department to confirm your order before it gets dispatched. If you are unreachable or unable to attend the call, then please contact us if you are interested in receiving the product.
Is it safe to shop online using my Debit card/Credit Card or Net Banking?
Whatever your online mode of payment, you can be rest assured that our trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times.
Are there any hidden charges?
There are absolutely no hidden charges. The prices listed for all the items are final and all-inclusive. The prices may only vary in case of orders with old battery exchange if the old battery is not of the same ‘Ah’ rating as the battery you ordered.
What should I do if my payment fails?
In case of a payment failure, please retry and ensure that the credit card/debit card or net banking details entered by you are accurate and your Internet connection is not disconnected during the payment process.
If your account has been debited after a payment failure, it is normally rolled back to your credit card or bank account within 7 business days. If you have any specific queries you can email us on email@example.com or give us a call with your order number for any clarification.
What data do we hold about you?
This website is provided to help you to select products to meet your needs. To do this we must obtain certain personal information to serve your order. The information that you give us will then be passed by us to potential providers who will use that information to service your order/request.
Sharing of personal information
The nature of our service means that depending on the nature of your enquiry we have to share your personal data with our partners who provide the products and services that you request.
Cancellation & Refund
Cancellation Policy Aapkibattery believes in customer service & satisfaction help with open hand, Cancellations will be considered only if the request is made within 1 hour of placing an order. However, if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them, order cancellation fee at the rate of Rs. 200/order will be charged. No cancellation fee will be charged in case an order is cancelled by Aapkiattery because of non-availability or any other reason.
- In case of receipt of incompatible, damaged or defective items, please report the same to our Customer Service team and we will issue a brand new replacement to you at no extra cost. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported at the time of delivery of the products.
- In case you feel that the product received is not as per your order, you must bring it to the notice of our customer service at the time of delivery of the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
- In case of complaints regarding products that come with manufacturers' warranty, kindly refer the issue to them.
How to cancel orders before you receive your product?
If you placed your order and wish to cancel it, please call our customer office number on 07554918555 or +91-9584221515. You can also email the order cancellation request to firstname.lastname@example.org with your order number, the date of purchase, your full name and address.
What if my orders already been dispatched?
Because we like to dispatch our products as soon as possible (most of the orders are dispatched within 2 hours of receiving the order), sometimes we may have dispatched your order before you call or email. In that case, order cancellation fee at the rate of Rs. 200/order will be charged.
Also, the following shall not be eligible for return or replacement -
- Damages due to misuse of product;
- Incidental damage due to malfunctioning of product;
- Products with tampered or missing serial / UPC numbers;
- Any damage / defect which are not covered under the manufacturer's warranty;
- Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product(s) delivered.
How will I receive the refund?
On successful cancellation the refund amount of item value will be credited to you in the form of a credit to your bank account/credit card/net banking within 7 -10 business days. As part of the process, Aapkibattery finance team would get in touch with you at the earliest possible to provide you with all the necessary details.
Prices for products are described on our Website and are incorporated into these Terms by reference. All prices are in Indian rupees. Prices, products and Services may change at our discretion.
Warranty and Product liability
www.aapkibattery.com shall not be held liable for any damaged goods or any injuries resulting from use of any products. We do not provide warranties on any battery (ies). Manufacturer of the battery (ies) is/are solely liable for any promises and warranty made on the battery. The information regarding batteries, we provide to our customer, is limited to the information collected from the public domain and third parties. All displayed batteries in our catalogue may not be available for sale due to unavailability of the battery or any other reasons. Actual colour and dimension of the battery may differ from the screen image.